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General Can I modify MIME types? What software do you run? How do I upgrade my account? What is Virtual Hosting? Where are my raw log files? What domain names do you support? Can we add services as we grow and need them? Can I have cron jobs? How do I protect my directories with a password/and do you support .htaccess? Why can't I create sub-domains? How do I obtain my website statistics? Do you have Front-Page extensions? What is SSH? My site won't come up or is slow, what's wrong? How do I setup SSH/Telnet software? Do you offer Server Side Includes (SSI)? Why aren't my pages updating when I upload? Do you have a database system? Do you provide shell/telnet support? Pre-Sales Questions Do you support Macintosh systems? What are Domain Pointers? What kind of Technical Support do you provide? What if my site breaks your "acceptable usage policy" rules? Can I resell space within my own account? What is your connection speed and hardware/software like? Can I transfer existing domain name to Cybersolution.biz servers? What is your policy on SPAM? Do you offer a money back guarantee? Do you offer password protected directories? Why doesn't Cybersolution.biz offer phone support? Ok, I'm convinced, how do I transfer my domain name to Cybersolution.biz without downtime? Do you offer an uptime guarantee? Can I host an XXX/adult site? How soon will my account be setup and ready to use? Can I have Warez, Appz, Serialz and or commercial software on my homepage? How many virtual hosting accounts are located on each server? Are you a reseller of a larger Web hosting company? Is there a minimum time contract/commitment required? Why should I host my web site with Cybersolution.biz? What are your server specifications? Does my website get a control panel? I've seen web hosting cheaper than yours, what's the deal? How long does it take to get my domain working? Do you offer 24/7 technical support? Why do I need a static/dedicated IP address? Will I have unlimited access to update my pages? Do you offer Ecommerce or a shopping cart program? Are eggdrop bots allowed? What happens if I do not like your service? Can I order even though I do not live in the US? How long does it take for me to get my money back if I want to cancel? Why don't you offer "unlimited bandwidth"? Domain Name Questions Will I be able to access my domain name with or without the 'www.'? What can I expect if I am transferring a domain name to Cybersolution.biz? Who is InterNIC? Who owns the domain name if I purchased it through you? Do I need a domain to host a site with Cybersolution.biz? Where should I register my domain name? How do I contact InterNIC? How long does it take before my domain name is active? Why can't I create sub-domains? Is there any charge to transfer my domain name to Cybersolution.biz? Can I have multiple domain names pointed to my current website? Can I have additional domain names pointed to a subdirectory on my account? How do I transfer my domain name to CyberSolution.biz? What is a domain name? What is a NIC handle? Billing & Payment I have billing questions regarding my account, who should I contact? How can I Submit new credit card information for my account? Why was I charged this? Is there a grace period? How do I cancel my account? When is my payment due? How will I be charged if I upgrade or downgrade? What do I do if my account is already deactivated? How can I pay? Uploading / FTP How do I upload my website using WS_FTP? Files are uploaded, but I still see your welcome page? How do I setup Anonymous FTP? I uploaded a new version of a file, but I still get the old one? I use another product. Is it compliant with your servers? How do I create an FTP account for a user? How do I create/access my secondary FTP accounts? How do I access a file on my Anonymous FTP site from my web browser? What FTP software should I use and where do I get it? I am getting stuck trying to upload, what do I do? What is FTP? How do I upload my website using MS FrontPage? How do I access my Control Panel? What is "CHMOD" and what does those numbers mean? How do I access my main FTP account via a web browser? How do I upload my website using Cute FTP? I've uploaded my files but my site is not coming up in my browser? What directory do I upload my CGI scripts to? CGI Scripts & Databases Why am I getting a 403 Forbidden Error? How do I move around in Telnet. What are some UNIX commands? Why doesn't my CGI work? What are the basics of installing scripts? What is the path to ...? How do I create a mySQL User and grant them permission to a certain database? I keep getting a 500 Internal Server Error. Why? Where can I put my CGI scripts? How do I use mySQL to create & maintain databases, tables, etc? How do I set permissions with WS_FTP? What is the exact physical path to your root directory on the webserver? How do I use formmail? What version of mySQL are you currently running? What permissions should I use? How do I manually backup my db via phpmyadmin? What version of PHP are you running? What is CGI? How do I setup Hit Counters, Guestbooks, etc? How do I manually backup my database via ssh/telnet? How can I troubleshoot an "Internal Server Error"? Why Does My CGI script give me a Permission Denied Error? Where do I put scripts? Where can I learn how to use it? What is PHP? Can you help me troubleshoot my script? Do you allow CGI to run on your servers? Can I use the Ultimate Bulletin Board (UBB) forum on my site? How to I create a MySQL Database? I am unable To Delete CGI Related Files... What version of Perl are you running? Email Questions How come I can't send mail? How do I create additional POP accounts and Email forwarding? Will my existing pop accounts still work if I use Everyone.Net/BigMailBox.com? How do I block SPAM messages? Can you forward all my email to a separate email address? If so, how do I do it? I have a mailing list, how many emails can I send out? How do I check my email through eudora or netscape mail? You offer unlimited E-mail aliases, what does that mean? How do I check my e-mail through a web browser (webmail)? What do I use for my SMTP? How do I configure my "Catch All" Address? How much space do I have for my POP Accounts? How do I setup Auto Responders? What is the difference between POP3 and Forwarding? Is my Email setup? Why do I get a "Relaying Denied: Authenticate with POP first" error when trying to send email through the server? How do I check my Emails? How do I setup Email account with Outlook Express? Do you support Everyone.Net? I still can't send email. What's wrong? Can I change my own MX Records? MS FrontPage Why does FrontPage just hang when establishing a connection to my account and then times out? Can you help me with FrontPage problems? What are FrontPage Server Extensions? Do you support FrontPage 2002? Can I use FTP to upload my files when I have FrontPage Extensions? Can I use cgi-scripts when FrontPage extensions are installed? How do I create a guestbook with FrontPage? Will Frontpage forms work? How do I prevent FrontPage from uploading several large files that are already on the server? Will using FTP corrupt my FrontPage Extensions? Should I use my FTP account if i have Frontpage Extensions installed? How do I activate my FrontPage extensions? How do I publish with FrontPage 2000? Multi-Hosted Domains How do I add an FTP Account for my additional domain? How do I create an additional domain on my Multi-Hosted account? What are Multi-Hosted Domains? Why can't I create sub-domains? Important details about multi-hosted domains.. Real Audio/ Video Where can I learn more about Real Audio and Video? What software do I use to create Real Audio and Video files? Do you have Real server installed? How do I get around not having "bandwidth negotiation"? What are some of the special features of the RealServer? You do not have the RealServer software running on your servers. Will we be able to stream RealMedia files? How do I setup real audio streaming? Secure Server Setup General Merchants: I want my own SSL certificate. Tell me the steps involved! Can I access my secure pages as https://www.mydomain.com/ What is SSL? Why do I get the message 'some items are insecure'? What do I need to do to accept credit card payments? What's the difference between using my own certificate and using your shared one? Why do my pages load more slowly when I use SSL? I can't get SSL to work with my frame pages. Why? What is a digital key? What is a certificate? Can my software application maintain state when switching from normal HTTP (non-secure) protocol to HTTPS (secure) protocol? Can you recommend a good merchant provider? Low-Cost Startup Merchants: Do you offer SSL (secure server access)? Can I transfer a SSL certificate to you? Do I need an SSL Account? Where should I get my own Secure Certificate? How should I access my information through SSL? Reseller Hosting Who provides technical support? Can I make up my own plans? How are accounts billled under the Reseller Program? Why Can't I access my or my customers sites by IP Address? How do I upgrade an account to an IP account? What if I want to upgrade to a dedicated server in the future? What Plans will I be able to resell? Will my clients find out about CyberSolution™? What is a Reseller? Will you handle the billing to my customers? What happens if I decide to leave the CyberSolution™ reseller program? What if one of my clients break your "acceptable usage policy" rules? What is to prevent my clients from moving directly to you? Can I have my own name server? I'm running out of Disk space. What do I do? Can I buy additional bandwidth for my reseller plan?
Can I modify MIME types? What software do you run? How do I upgrade my account? What is Virtual Hosting? Where are my raw log files? What domain names do you support? Can we add services as we grow and need them? Can I have cron jobs? How do I protect my directories with a password/and do you support .htaccess? Why can't I create sub-domains? How do I obtain my website statistics? Do you have Front-Page extensions? What is SSH? My site won't come up or is slow, what's wrong? How do I setup SSH/Telnet software? Do you offer Server Side Includes (SSI)? Why aren't my pages updating when I upload? Do you have a database system? Do you provide shell/telnet support?
Do you support Macintosh systems? What are Domain Pointers? What kind of Technical Support do you provide? What if my site breaks your "acceptable usage policy" rules? Can I resell space within my own account? What is your connection speed and hardware/software like? Can I transfer existing domain name to Cybersolution.biz servers? What is your policy on SPAM? Do you offer a money back guarantee? Do you offer password protected directories? Why doesn't Cybersolution.biz offer phone support? Ok, I'm convinced, how do I transfer my domain name to Cybersolution.biz without downtime? Do you offer an uptime guarantee? Can I host an XXX/adult site? How soon will my account be setup and ready to use? Can I have Warez, Appz, Serialz and or commercial software on my homepage? How many virtual hosting accounts are located on each server? Are you a reseller of a larger Web hosting company? Is there a minimum time contract/commitment required? Why should I host my web site with Cybersolution.biz? What are your server specifications? Does my website get a control panel? I've seen web hosting cheaper than yours, what's the deal? How long does it take to get my domain working? Do you offer 24/7 technical support? Why do I need a static/dedicated IP address? Will I have unlimited access to update my pages? Do you offer Ecommerce or a shopping cart program? Are eggdrop bots allowed? What happens if I do not like your service? Can I order even though I do not live in the US? How long does it take for me to get my money back if I want to cancel? Why don't you offer "unlimited bandwidth"?
Will I be able to access my domain name with or without the 'www.'? What can I expect if I am transferring a domain name to Cybersolution.biz? Who is InterNIC? Who owns the domain name if I purchased it through you? Do I need a domain to host a site with Cybersolution.biz? Where should I register my domain name? How do I contact InterNIC? How long does it take before my domain name is active? Why can't I create sub-domains? Is there any charge to transfer my domain name to Cybersolution.biz? Can I have multiple domain names pointed to my current website? Can I have additional domain names pointed to a subdirectory on my account? How do I transfer my domain name to CyberSolution.biz? What is a domain name? What is a NIC handle?
I have billing questions regarding my account, who should I contact? How can I Submit new credit card information for my account? Why was I charged this? Is there a grace period? How do I cancel my account? When is my payment due? How will I be charged if I upgrade or downgrade? What do I do if my account is already deactivated? How can I pay?
How do I upload my website using WS_FTP? Files are uploaded, but I still see your welcome page? How do I setup Anonymous FTP? I uploaded a new version of a file, but I still get the old one? I use another product. Is it compliant with your servers? How do I create an FTP account for a user? How do I create/access my secondary FTP accounts? How do I access a file on my Anonymous FTP site from my web browser? What FTP software should I use and where do I get it? I am getting stuck trying to upload, what do I do? What is FTP? How do I upload my website using MS FrontPage? How do I access my Control Panel? What is "CHMOD" and what does those numbers mean? How do I access my main FTP account via a web browser? How do I upload my website using Cute FTP? I've uploaded my files but my site is not coming up in my browser? What directory do I upload my CGI scripts to?
Why am I getting a 403 Forbidden Error? How do I move around in Telnet. What are some UNIX commands? Why doesn't my CGI work? What are the basics of installing scripts? What is the path to ...? How do I create a mySQL User and grant them permission to a certain database? I keep getting a 500 Internal Server Error. Why? Where can I put my CGI scripts? How do I use mySQL to create & maintain databases, tables, etc? How do I set permissions with WS_FTP? What is the exact physical path to your root directory on the webserver? How do I use formmail? What version of mySQL are you currently running? What permissions should I use? How do I manually backup my db via phpmyadmin? What version of PHP are you running? What is CGI? How do I setup Hit Counters, Guestbooks, etc? How do I manually backup my database via ssh/telnet? How can I troubleshoot an "Internal Server Error"? Why Does My CGI script give me a Permission Denied Error? Where do I put scripts? Where can I learn how to use it? What is PHP? Can you help me troubleshoot my script? Do you allow CGI to run on your servers? Can I use the Ultimate Bulletin Board (UBB) forum on my site? How to I create a MySQL Database? I am unable To Delete CGI Related Files... What version of Perl are you running?
How come I can't send mail? How do I create additional POP accounts and Email forwarding? Will my existing pop accounts still work if I use Everyone.Net/BigMailBox.com? How do I block SPAM messages? Can you forward all my email to a separate email address? If so, how do I do it? I have a mailing list, how many emails can I send out? How do I check my email through eudora or netscape mail? You offer unlimited E-mail aliases, what does that mean? How do I check my e-mail through a web browser (webmail)? What do I use for my SMTP? How do I configure my "Catch All" Address? How much space do I have for my POP Accounts? How do I setup Auto Responders? What is the difference between POP3 and Forwarding? Is my Email setup? Why do I get a "Relaying Denied: Authenticate with POP first" error when trying to send email through the server? How do I check my Emails? How do I setup Email account with Outlook Express? Do you support Everyone.Net? I still can't send email. What's wrong? Can I change my own MX Records?
Why does FrontPage just hang when establishing a connection to my account and then times out? Can you help me with FrontPage problems? What are FrontPage Server Extensions? Do you support FrontPage 2002? Can I use FTP to upload my files when I have FrontPage Extensions? Can I use cgi-scripts when FrontPage extensions are installed? How do I create a guestbook with FrontPage? Will Frontpage forms work? How do I prevent FrontPage from uploading several large files that are already on the server? Will using FTP corrupt my FrontPage Extensions? Should I use my FTP account if i have Frontpage Extensions installed? How do I activate my FrontPage extensions? How do I publish with FrontPage 2000?
How do I add an FTP Account for my additional domain? How do I create an additional domain on my Multi-Hosted account? What are Multi-Hosted Domains? Why can't I create sub-domains? Important details about multi-hosted domains..
Where can I learn more about Real Audio and Video? What software do I use to create Real Audio and Video files? Do you have Real server installed? How do I get around not having "bandwidth negotiation"? What are some of the special features of the RealServer? You do not have the RealServer software running on your servers. Will we be able to stream RealMedia files? How do I setup real audio streaming?
General Merchants: I want my own SSL certificate. Tell me the steps involved! Can I access my secure pages as https://www.mydomain.com/ What is SSL? Why do I get the message 'some items are insecure'? What do I need to do to accept credit card payments? What's the difference between using my own certificate and using your shared one? Why do my pages load more slowly when I use SSL? I can't get SSL to work with my frame pages. Why? What is a digital key? What is a certificate? Can my software application maintain state when switching from normal HTTP (non-secure) protocol to HTTPS (secure) protocol? Can you recommend a good merchant provider? Low-Cost Startup Merchants: Do you offer SSL (secure server access)? Can I transfer a SSL certificate to you? Do I need an SSL Account? Where should I get my own Secure Certificate? How should I access my information through SSL?
Who provides technical support? Can I make up my own plans? How are accounts billled under the Reseller Program? Why Can't I access my or my customers sites by IP Address? How do I upgrade an account to an IP account? What if I want to upgrade to a dedicated server in the future? What Plans will I be able to resell? Will my clients find out about CyberSolution™? What is a Reseller? Will you handle the billing to my customers? What happens if I decide to leave the CyberSolution™ reseller program? What if one of my clients break your "acceptable usage policy" rules? What is to prevent my clients from moving directly to you? Can I have my own name server? I'm running out of Disk space. What do I do? Can I buy additional bandwidth for my reseller plan?
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