Reseller Hosting
Who provides technical support?
As a reseller, you will be responsible for providing general support to your customers. We will do all system administration necessary, as well as be your second line technical support engineers if you have a problem and can't answer it. In addition, we have an Anonymous-branded Support site your customers can use. This site includes Tutorials, FAQs and more!
Can I make up my own plans?
Just open a support ticket and inform us how you want to change the plan for your clients account, and we will take care of it immediately. You can request to modify the plan that you resell, as long as its under the pre-capped specs.
How are accounts billled under the Reseller Program?
All accounts are billed MONTHLY. Once you setup an account it will be scheduled for billing.
Why Can't I access my or my customers sites by IP Address?
This is because you/they are on a shared IP address. For customers to access their site, use the IP address that was given when you created your account in WebHostManager, followed by the customer username. Example: http://100.100.100/~username/
To access your customer control panel use the same IP address followed by "/cpanel". Example: http://100.100.100/cpanel/
How do I upgrade an account to an IP account?
Open a ticket and we can assign you an IP address within 24 hours.
What if I want to upgrade to a dedicated server in the future?
Not a problem. We will assist you in setting up the sites on your dedicated server, and help you transfer all the users' files over as well. It can be a very simple procedure, with minimal downtime. We will leave the shared server accounts active while the transfer is occuring, until dns properly clears up, and all clients are satisfied that their sites are functioning perfectly on the new dedicated server.
What Plans will I be able to resell?
You will be able to resell all our virtual hosting plans which can be found on our resellers home page. Click here to go directly to our reseller homepage.
Will my clients find out about CyberSolution™?
CyberSolution™ attempts to hide all mention and tracing of CyberSolution™ for its resellers. We offer anonymous nameservers, support site, web browser control panels, manuals, server names, at no additional charge. The routing traceroute to us and the ARIN IP registration whois info, do not contact mentions of our hosting brand.
What is a Reseller?
As a reseller, you can sell our hosting packages under you own brand name. You charge your customers whatever you want. This allows you to have the look and feel of your own your own hosting company.
Will you handle the billing to my customers?
Cyber Solution™ does not currently get involved with your billing practices for your clients. For this reason you are free to charge any price that you wish for the services you provide, and just pay Cyber Solution™ your low reseller costs for such.
What happens if I decide to leave the CyberSolution™ reseller program?
You are free to leave at any time. Your CyberSolution™ services are on a month to month basis, without any required contract. The clients you have signed up with as a CyberSolution™ reseller, are your clients. You are free to take them with you if for any reason you decide to leave us.
What if one of my clients break your "acceptable usage policy" rules?
Regardless of whether a client is a retail account, or a reseller client, all violations of our TOS are treated the same. Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurance is dealt with on a case by case basis, and we try to work things out with every client.
What is to prevent my clients from moving directly to you?
CyberSolution™ DOES NOT accept clientele of our resellers as direct, retail CyberSolution™ customers. Your clients belong to you, and CyberSolution™ will never attempt to gain their direct business. The only acception to this policy, is if the reseller is exiting the hosting business, and wants us to take over the service for his clients. The CyberSolution™ reseller program is an integral part of the family of services offered at CyberSolution™, and we intend to keep our resellers healthy and growing.
Can I have my own name server?
Yes (if you opt for nameservers). You will get 2 custom nameservers using your domain name. Having your personal DNS/nameserver allows you to remain anonymous. (NS.YOURDOMAIN.COM & NS2.YOURDOMAIN.COM)
I'm running out of Disk space. What do I do?
You can always buy additional disk space for your reseller plans. Click here to purchase now.
Can I buy additional bandwidth for my reseller plan?
Yes! we do sell additional bandwidth. Click here to buy now.
