we are striving to take customer service to a highest level. From the minute
you signup to our services you'll feel completely at ease with our personal,
friendly customer care service. We understand your needs and that dealing
with support crews should be a pleasant experience -- not the hair-raising,
stressful nightmare that many people go through with other providers. We are
well known for having a fast, friendly, and caring support team. We strive
to make every support experience as gratifying as possible. If you're not
satisfied, we'll do everything we can to resolve the situation. Great
customer care isn't just a dream -- it's a reality at Cybersolution.biz™
day response guarantee
Is your current host taking days to return your email requests? We
guarantee to reply to each and every mail on the same day... Guaranteed!
Supervisor follow up on every single message
Every single support seeking email is followed up by a supervisor within
24 hours. Within 24 hours, a supervisor will contact you and ask you if
everything was resolved to your satisfaction. If your problem was not
handled to your satisfaction, the supervisor will take the problem from
there and make sure everything gets handled to your complete satisfaction.
In addition, each supervisor will provide you with the direct contact
information to the Network Operations Manager.
Direct contact with the Network Operations Manager
If in the RARE case, you are not satisfied with the way a supervisor has
handled your support email, you will be able to contact the Network
Online Manual Packed With Immediate Assistance
Our Online Manual is the best in the business and can provide you with
answers to 95% of all questions you may have.
Support is our number one priority
It's that simple, support is our number one priority.